FAQs

Returns

• How can I make a return? 686 Return Policy
• Where is my refund?

Orders & Payment

• Can I modify or update my order after it's placed?
• How can I cancel my order?
• Do you offer service discounts?
• Do you offer industry pro discounts?
• How do I redeem my loyalty points for credit?
• Do you offer sale price adjustments?

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Shipping

• When will my order ship?
• Do you ship internationally?
• I think my delivery was lost or stolen
• Can I change my shipping address?
• How can I track my order?
• When will my order arrive?

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Warranty & Repair

• What's your warranty policy? 686 Warranty Services
• What if my product or damages aren't covered by warranty? Repair Resources
• How does the warranty repair process work?

Product Information

• Which 686 products are PFAS-free?
• Where can I find your products in-store?
• Washing & Care Instructions
• What size am I?
• The item I want is out of stock. Will you be getting more in?
• Why don't you offer phone support?

Sustainability & Conduct

• Why is 686 moving away from PFAS chemicals?
• What is B Corp Certification?
• Why does becoming B Corp Certified matter to 686?
• What does 686 have to do to achieve and maintain B Corp Certification?
• What does Climate Neutral Certified stand for?
• What parts of the business are Climate Neutral certified?

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