FAQs

Returns

• United States & Canada Return Policy
• Europe Return Policy
• Where is my refund?

Orders & Payment

• Can I modify or update my order after it's placed?
• How can I cancel my order?
• Where's my discount code?
• Do you offer service discounts?
• Do you offer industry pro discounts?
• Do you offer club discounts?

See all 9 articles

Shipping

• When will my order ship?
• Do you ship internationally?
• I think my delivery was lost or stolen
• Can I change my shipping address?
• How can I track my order?
• When will my order arrive?

See all 7 articles

Warranty & Repair

• What's your warranty policy? 686 Warranty Services
• What if my product is damaged and needs repair? Repair Resources
• How does the warranty repair process work?

Product Information

• Goggle Lens Guide
• Which 686 products are PFAS free?
• How does PFAS-free impact product performance?
• Where can I find your products in-store?
• Washing & Care Instructions
• What size am I?

See all 8 articles

Sustainability & Conduct

• Why is 686 moving away from PFAS chemicals?
• What is B Corp Certification?
• Why does becoming B Corp Certified matter to 686?
• What does 686 have to do to achieve and maintain B Corp Certification?
• Does 686 engage in lobbying?
• What is a carbon footprint?

See all 19 articles