Returns & Exchanges
- Exchanges and Refunds - 686 Return Policy
- Gift Returns
- Exchange for a different item
- Can I expedite shipping on an exchange order?
- Exchange an exchange order
- Exchange an item and return another for a refund in the same order
Orders & Payment
- Can I modify my order after it's been placed?
- How can I cancel my order?
- Do you offer service discounts?
- Do you offer industry pro discounts?
- How do I redeem my loyalty points?
- I ordered before/after a sale. Can I get a price adjustment?
- When will my order ship?
- I need to change my shipping address
- How can I track my order?
- When will my order arrive?
- I think my delivery was lost or stolen
- I didn't receive a shipping notification email
Warranty & Repair
Sustainability & Conduct
- What does Climate Neutral Certified stand for?
- What parts of the business are Climate Neutral certified?
- Where can I learn more about 686's Climate Neutral certification?
- What is a carbon footprint?
- What is your current carbon footprint?
- How we measure our carbon footprint