FAQs

Returns & Exchanges

• How can I make a return or exchange? 686 Return Policy
• Do you accept gift returns?
• Can I exchange for a different item?
• Can I expedite shipping on an exchange order?
• Can I exchange an exchange order?
• Can I exchange and return items for a refund from the same order?

See all 7 articles

Orders & Payment

• Can I modify or update my order after it's been placed?
• How can I cancel my order?
• Do you offer service discounts?
• Do you offer industry pro discounts?
• How do I redeem my loyalty credits?
• Do you offer sale price adjustments?

See all 9 articles

Shipping

• When will my order ship?
• Do you ship internationally?
• I think my delivery was lost or stolen
• Can I change my shipping address?
• How can I track my order?
• When will my order arrive?

See all 7 articles

Warranty & Repair

• What's your warranty policy? 686 Warranty Services
• What if my product or damages aren't covered by warranty? Repair Resources
• How does the warranty repair process work?
• What if my brand new gear is defective?

Product Information

• Where can I try or find your products in-store?
• Washing & Care Instructions
• What size am I?
• The item I want is out of stock. Will you be getting more in?
• Why don't you offer phone support?

Sustainability & Conduct

• What does Climate Neutral Certified stand for?
• What parts of the business are Climate Neutral certified?
• Where can I learn more about 686's Climate Neutral certification?
• What is a carbon footprint?
• What is your current carbon footprint?
• How we measure our carbon footprint

See all 18 articles