Returns & Exchanges
- How can I make a return or exchange? 686 Return Policy
- Do you accept gift returns?
- Can I exchange for a different item?
- Can I expedite shipping on an exchange order?
- Can I exchange an exchange order?
- Can I exchange and return items for a refund from the same order?
Orders & Payment
- Can I modify or update my order after it's been placed?
- How can I cancel my order?
- Do you offer service discounts?
- Do you offer industry pro discounts?
- How do I redeem my loyalty credits?
- Do you offer sale price adjustments?
Shipping
- When will my order ship?
- Do you ship internationally?
- I think my delivery was lost or stolen
- Can I change my shipping address?
- How can I track my order?
- When will my order arrive?
Warranty & Repair
Product Information
Sustainability & Conduct
- What does Climate Neutral Certified stand for?
- What parts of the business are Climate Neutral certified?
- Where can I learn more about 686's Climate Neutral certification?
- What is a carbon footprint?
- What is your current carbon footprint?
- How we measure our carbon footprint