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  1. 686 Support
  2. FAQs

FAQs

Returns & Exchanges

  • Exchanges and Refunds - 686 Return Policy
  • Gift Returns
  • Exchange for a different item
  • Can I expedite shipping on an exchange order?
  • Exchange an exchange order
  • Exchange an item and return another for a refund in the same order
See all 7 articles

Orders & Payment

  • Can I modify my order after it's been placed?
  • How can I cancel my order?
  • Do you offer service discounts?
  • Do you offer industry pro discounts?
  • How do I redeem my loyalty points?
  • I ordered before/after a sale. Can I get a price adjustment?
See all 9 articles

Shipping

  • When will my order ship?
  • I need to change my shipping address
  • How can I track my order?
  • When will my order arrive?
  • I think my delivery was lost or stolen
  • I didn't receive a shipping notification email
See all 7 articles

Warranty & Repair

  • 686 Warranty Services
  • How does the warranty repair process work?
  • What if my product or damages aren't covered by warranty?
  • What if my gear has a defect right out of the package?

Product Information

  • Where can I try or find your products in-store?
  • Washing & Care Instructions
  • What size am I?
  • The item I want is out of stock. Will you be getting more in?

Sustainability & Conduct

  • What does Climate Neutral Certified stand for?
  • What parts of the business are Climate Neutral certified?
  • Where can I learn more about 686's Climate Neutral certification?
  • What is a carbon footprint?
  • What is your current carbon footprint?
  • How we measure our carbon footprint
See all 18 articles
686 Support
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