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  1. 686 Support
  2. FAQs

FAQs

Returns

  • How can I make a return? 686 Return Policy
  • Where is my refund?

Orders & Payment

  • Can I modify or update my order after it's placed?
  • How can I cancel my order?
  • Do you offer service discounts?
  • Do you offer industry pro discounts?
  • Do you offer sale price adjustments?
  • Do you sell gift cards?
See all 7 articles

Shipping

  • When will my order ship?
  • Do you ship internationally?
  • I think my delivery was lost or stolen
  • Can I change my shipping address?
  • How can I track my order?
  • When will my order arrive?
See all 7 articles

Warranty & Repair

  • What's your warranty policy? 686 Warranty Services
  • What if my product is damaged and needs repair? Repair Resources
  • How does the warranty repair process work?

Product Information

  • Which 686 products are PFAS-free?
  • How does PFAS-free impact product performance?
  • Where can I find your products in-store?
  • Washing & Care Instructions
  • What size am I?
  • The item I want is out of stock. Will you be getting more in?
See all 7 articles

Sustainability & Conduct

  • Why is 686 moving away from PFAS chemicals?
  • What is B Corp Certification?
  • Why does becoming B Corp Certified matter to 686?
  • What does 686 have to do to achieve and maintain B Corp Certification?
  • What does Climate Neutral Certified stand for?
  • What parts of the business are Climate Neutral certified?
See all 22 articles
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