Please email cancelorder@686.com and include your order number to request a cancellation per the guidelines below:
- Orders placed Mon-Fri before 11am PST: Cancellation requests must be received and confirmed by 2pm PST the same day
- Orders placed Mon-Fri after 11am PST: Cancellation requests must be received and confirmed by 2pm PST the following business day
- Orders placed Sat-Sun: Cancellation requests must be received and confirmed by 2pm PST the following Monday
Please note that we cannot guarantee cancellation of your order due to the highly automated nature of our system. If your order ships, we will provide you with directions to return your order for a refund or exchange once it's delivered.
If you've placed your order during a promotional period and intend to re-order, we recommend you place a new order right away for the correct item(s) to ensure your eligibility for the promotion.