If you are a customer in the EU or UK, you have the statutory right to cancel your purchase contract and return your items for a full refund within 14 days of delivery.
For the fastest processing, use our automated returns portal:
If you prefer not to use our automated return system, you can submit a standard electronic notice of withdrawal using our digital form: Withdraw from Contract Here
- Customers are responsible for purchasing their own return label and shipping their items back within 14 days from submitting their return or withdrawal.
- Refunded amounts will be applied to the original payment method used for the order.
- We are not able to accommodate exchanges or store credit. If you need a different size, color, or a different product altogether, we kindly ask that you place a new order at 686.com.
- We can only process returns for purchases made at 686.com. Purchases from Authorized Retailers or other 3rd parties cannot be returned through our online returns system.
NOTE: Please do not mix items from multiple orders in a single return. We have a very automated return process and if you add items from another return in the same package it will delay the processing of your refund.
Contact us at store@686.com with any questions or concerns.