All Outlet and final sale items, as well as Insider PRO & ExpertVoice orders, are not returnable.
Returns for a refund are accepted within 30 days* from the shipped date. Item(s) must be in new, unused condition with all original tags still attached. An $11 return handling fee will be deducted from your refund, except if you purchased Checkout+ with your order to get free returns, in which case there will not be a handling fee deducted from your refund. Refunded amounts will be applied to the original payment method used for ordering. We do not process refunds for the original shipping cost, or for the Checkout+ cost.
At this time we are not able to accommodate exchanges or store credit. If you need a different size, color, or a different product altogether, we kindly ask that you return your item(s) for a refund and place a new order at 686.com.
*Orders placed between Nov. 1-30 will have an extended return window until Jan. 15 to accommodate gift returns.
Returning your item(s): If you would like to return your item(s), please visit the returns portal below:
We can only process returns for purchases made at 686.com. Purchases from Authorized Retailers or other 3rd parties cannot be returned through our online returns system.
NOTE: Please do not mix items from multiple orders in a single return. We have a very automated return process and if you add items from another return in the same package it will delay the processing of your refund.
Not Eligible for Easy Returns?
Please contact us at store@686.com with any questions or concerns about the eligibility of your return.