# default > default knowledge base – help articles and documentation. ## Returns - [What's your return policy? (UNITED STATES & CANADA)](https://support.686.com/en_us/return-policy-us-canada-SkdoN44Vze.md): All Outlet and final sale items as well as Insider PRO ExpertVoice orders are not returnable Returns for a refund are accepted within 30 days from - [What's your return policy? (EUROPE)](https://support.686.com/en_us/return-policy-europe-ByZ0BN44Me.md): If you are a customer in the EU or UK you have the statutory right to cancel your purchase contract and return your items for a full refund within 14 days o - [Where is my refund?](https://support.686.com/en_us/where-is-my-refund-HymEu44NGg.md): When you choose to return your items for a refund the refund will be triggered once your return is confirmed as received by our warehouse Please allow 57 d ## Orders & Payments - [Can I modify or update my order after it's placed?](https://support.686.com/en_us/modify-update-order-SkP7tEN4Ml.md): No Due to the highly automated nature of our system once orders have been placed they cannot be modified If you need to make a change we will need to can - [How can I cancel my order?](https://support.686.com/en_us/cancel-order-SJRbcNN4Gx.md): Please email store686com and include your order number to request a cancellation Note Orders placed MonFri before 11am PST Cancellation requests mus - [Where's my discount code?](https://support.686.com/en_us/my-discount-code-B11d9E44Gl.md): p US and Europe only If youre a emfirsttimeem email subscriber and signed up for email marketing via our webpage popup or youre a emfirstt - [Do you offer service discounts?](https://support.686.com/en_us/service-discounts-B1hn9V4NGg.md): Yes we do The following service categories have access to an exclusive 20 discount when verified with IDme Hospital employees Medical providers Milita - [Do you offer industry pro discounts?](https://support.686.com/en_us/industry-discounts-rk27j4VVGe.md): We do offer our Insider PROgram which is a program for approved athletes industry professionals and retail partner employees to earn discounts on gear If you - [Do you offer club discounts?](https://support.686.com/en_us/club-discounts-Sy0csENEMg.md): Were happy to work with engaged college clubs and organizations to help get members outfitted in 686 outerwear and apparel Submit your interest form here - [Do you offer sale price adjustments?](https://support.686.com/en_us/sale-price-adjustments-Bk6rnVNEfe.md): Sorry but we dont offer price adjustments for items purchased outside of a sale period or after theyve been moved to our Outlet Weve tried different polici - [Do you sell gift cards?](https://support.686.com/en_us/gift-cards-S1NAnV4VGg.md): At this time we dont sell gift cards for 686com Instead consider purchasing one from a 686 Authorized Dealer ## Shipping - [When will my order ship?](https://support.686.com/en_us/when-order-ship-B1IvaHrVze.md): You will receive a shipping notification email with tracking information once your order has been shipped from our warehouse Standard Shipping orders will b - [Do you ship internationally?](https://support.686.com/en_us/ship-internationally-BkSZABHNzl.md): Currently we can ship directly to the US Puerto Rico Canada and select countries in Europe any country within the EU as well as the UK Applicable VAT a - [I think my delivery was lost or stolen](https://support.686.com/en_us/delivery-lost-stolen-BJIvABB4Mx.md): You know this but be sure to check the surroundings at your place of delivery as some carriers will take it upon themselves to hide the package from public vie - [Can I change my shipping address?](https://support.686.com/en_us/change-shipping-address-H1r30HSVzg.md): If your order hasnt shipped Please contact us immediately at store686com and note CHANGE OF ADDRESS in the subject line along with your order number - [How can I track my order?](https://support.686.com/en_us/track-order-H13Jy8H4zl.md): There are a number of ways that you can track your order Click the link provided in your shipping notification email Upon completing your order download t - [When will my order arrive?](https://support.686.com/en_us/order-arrive-rk_4kLS4Ge.md): Typical Standard Shipping delivery times are charted below For Express and Priority shipping the delivery date will depend on which service type you selected - [I didn't receive a shipping notification email](https://support.686.com/en_us/shipping-notification-B1Pkx8HNGe.md): Please be sure to check your junkspam folders and doublecheck that your email address wasnt misspelled during checkout we see this more often than you mig ## Warranty & Repairs - [What's your warranty policy? 686 Warranty Services](https://support.686.com/en_us/warranty-policy-BkkoxUr4Gg.md): Effective September 2025 we offer the following warranty services against defects in materials and workmanship guaranteed to the original owner Limited - [What if my product is damaged and needs repair? Repair Resources](https://support.686.com/en_us/repair-resources-rJZUGIBNfg.md): We have a number of resources available to help extend the life of your gear These help us all contribute to reducing apparel waste and keeping gear out of lan - [How does the warranty repair process work?](https://support.686.com/en_us/how-does-the-warranty-repair-process-work-SJN4LrVzl.md): Depending on the product and the nature of the issue well direct you to one of the following services A thirdparty repair partner specializing in technica ## Product Information - [Is there a way to compare products?](https://support.686.com/en_us/compare-products-HyPz3LqrGx.md): Yes On key collection pages such as Mens and Womens Snow Jackets Mens and Womens Snow Pants Bibs etc you will see Add to compare boxes below the p - [Goggle Lens Guide](https://support.686.com/en_us/lens-guide-Hy7z7qSVzl.md): FULL SUN CONDITIONS VARIABLE CONDITIONS LOW LIGHT CONDITIONS Gold Mirror VLT 9 CAT 3 Navy Mirror VLT 23 CAT 2 SageLime - [Which 686 products are PFAS free?](https://support.686.com/en_us/products-pfas-free-HJmLm5S4fg.md): Effective for 202526 production all 686 outerwear is PFAS free This includes 686label infiDRY® products as well as GORETEX products Look for the be - [How does PFAS-free impact product performance?](https://support.686.com/en_us/pfas-free-performance-BJ4JVcrEzg.md): As the move toward PFASfree has been in motion for years highperforming alternatives have been developed and thoroughly tested to ensure the quality of water - [Where can I find your products in-store?](https://support.686.com/en_us/products-in-store-B1uf45BEMg.md): If you need to see and feel a product before you buy or cant find what youre looking for online check out our Dealer Locator to find an authorized 686 r - [Washing & Care Instructions](https://support.686.com/en_us/washing-care-instructions-HJfSNcrVMg.md): LEARN MORE 686 OUTERWEAR CARE DO NOT USE THE FOLLOWING ON YOUR GARMENTS Bleach your colors will fade Technical outerwear in white should not use - [What size am I?](https://support.686.com/en_us/what-size-am-i-BkFgH9HEze.md): Always refer to the Size Fit Guide offered on the product page of the item youre interested in Take a look through other fans reviews on that page too as - [The item I want is out of stock. Will you be getting more?](https://support.686.com/en_us/item-out-of-stock-rkHmrcHVfe.md): If the item you want is still on our site and you see the NOTIFY ME WHEN AVAILABLE button available that is always your best bet to find out when that item i - [Why don't you offer phone support?](https://support.686.com/en_us/dont-offer-phone-support-ryrPSqHVMg.md): Phone support is not the best tool for our Customer Experience team because it would result in slower response and resolution times for you and offer less capab ## Sustainability & Conduct - [What is B Corp Certification?](https://support.686.com/en_us/b-corp-certification-ByuJ8cSEfg.md): B Corp Certification is a designation that a business is meeting high standards of verified performance accountability and transparency on factors from employ - [Why does becoming B Corp Certified matter to 686?](https://support.686.com/en_us/becoming-b-corp-certified-r1fWUcH4Mg.md): Our purpose for 686 is to contribute to an ecosystem thats positive for the world we live in B Corp certification transforms the single measure of success for - [Why is 686 moving away from PFAS chemicals?](https://support.686.com/en_us/away-from-pfas-chemicals-H102r9BVMe.md): PFAS referring to a large group of manufactured chemicals that are commonly referred to as forever chemicals have historically been used in the apparel indu - [What does 686 have to do to achieve and maintain B Corp Certification?](https://support.686.com/en_us/achieve-and-maintain-b-corp-HyCfI5BNMg.md): Demonstratehighsocial and environmentalperformance by achieving a B Impact Assessment score of 80 or above and passing the risk review Make alegal - [Does 686 engage in lobbying?](https://support.686.com/en_us/lobbying-rkQJDcSVfx.md): No 686 does not engage in lobbying at a brand level 686 is a member of Snowsports Industries America SIA the trade association for the winter outdoor indu - [What is a carbon footprint?](https://support.686.com/en_us/a-carbon-footprint-ryok9I5rGl.md): A Carbon Footprint is the total amount of greenhouse gases including carbon dioxide and methane that are generated by a product This is represented with the - [What is your current carbon footprint?](https://support.686.com/en_us/current-carbon-footprint-B1e7cLqHMe.md): 9291 metric tons - [How we measure our carbon footprint](https://support.686.com/en_us/how-we-measure-carbon-footprint-Sy0IcI9Bze.md): Our Carbon Footprint is calculated using the Higg Product Module 10 Higg PM 10 at Higgorg developed by the Sustainable Apparel Coalition SAC We have tra - [Are you offsetting your carbon footprint?](https://support.686.com/en_us/offsetting-carbon-footprint-rJMtqI5rMl.md): We are not currently offsetting our carbon footprint We are focused on our current sciencealigned emissions reduction targets in line with a 15°C decarboniz - [What does each of the areas of tracking entail?](https://support.686.com/en_us/areas-of-tracking-B1Ejq8qBMe.md): Materials This includes fabrics trims and packing materials such as hangtags polybags and boxes Manufacturing This is based off of the cutting and sewin - [What is the difference between CO2 and CO2e?](https://support.686.com/en_us/difference-co2-and-co2e-rkRWs85HMg.md): CO2 refers to Carbon Dioxide while CO2e stands for Carbon Dioxide Equivalent which includes CO2 and other greenhouse gases Carbon dioxide or CO2 is a natu - [What does cradle-to-grave mean?](https://support.686.com/en_us/cradle-to-grave-ByUQsI5Hze.md): This encapsulates the products entire lifecycle from creation to end of life Including material manufacturing waste care and lifespan Note End of lif - [Using carbon impact, waste, and social compliance to make purchase decisions can be complex. How are you helping solve this?](https://support.686.com/en_us/purchase-decisions-SkWBjL5HMx.md): We are moving towards a nutrition type label that will eventually be on our garments We believe this education and information will be helpful to our fans - [You produce clothing with mostly synthetic fabrics that use a heavy amount of petroleum. How do you reconcile that with your iniatives?](https://support.686.com/en_us/synthetic-fabrics-reconcile-Sy1doL5SMl.md): Were aware that the fabrics we use and that our fans love need to be managed differently which is why weve been focusing on our fabrics carbon footprint No - [You talk about sustainability, yet all your products are made overseas and shipped across the ocean. Any plans to repatriate production to the US?](https://support.686.com/en_us/products-overseas-S18ssI5BGg.md): Southeast Asia remains a strategic area to manufacture highly technical garments thanks to a very skilled labor force We always look at other areas closer to h - [686 Animal Welfare Policy](https://support.686.com/en_us/animal-welfare-policy-rkSrCdINGe.md): çç - [686 Chemicals Management Policy](https://support.686.com/en_us/chemicals-management-policy-Syp0d8EMl.md): 686 is committed to ensuring that our products are made from well understood chemical inputs and that our products do not include banned chemicals restricted c - [686 Code of Conduct Policy](https://support.686.com/en_us/code-of-conduct-policy-HJAykKLEMl.md): 686 is committed to conducting its business with integrity both legally and ethically 686s guidelines on social responsibility are consistent with industrys