We offer the following warranty services against defects in materials and workmanship, guaranteed to the original owner:
| Practical Lifetime Warranty | 1-Year Warranty |
|
GORE-TEX and GLCR Outerwear* *2019 styles to present |
All Outerwear, Gloves, Mitts, and Other Accessories, and Everywhere Apparel |
These warranty services only extend to products purchased from 686.com or a 686 Authorized Dealer, in countries that we ship to directly.
What does "Practical Lifetime" mean?
The term "Practical Lifetime" refers to the reasonable lifetime of the product and its components. This does not mean for your lifetime or an indefinite period. A product’s lifetime is a function of how much it's used, the manner in which it's used, and how well it's cared for. If you've allowed your product to degrade through neglect or abuse, then you have shortened the lifetime of your product.
What is not covered by these services?
We expect that you’ll use your gear, so accidents and wear and tear aren’t covered, meaning we won't bear the cost of a repair or a replacement. The following are only some examples of accidental damage and wear and tear:
- Pilling, abrasions, stray threads—any cosmetic wear that doesn't affect the product's function or performance
- Rips, tears, or cuts—submit a repair parts request
- Stains, fading, or discoloration
- Shrinkage or other damage from laundering
- Wetting out from declining DWR performance—refer to our product care page
- Zippers and zipper components
Warranty is not an extension of our returns policy. Dissatisfaction with the size, fit, look, or the perceived quality of your product are not warrantable claims.
How do 686's warranty services work?
It's at the discretion of the 686 Customer Experience team to review your claim and determine if your product is covered by these services. Consideration is given, but not limited to, the type and nature of the product, the nature of the use of the product, the nature of the issue involved, and the age of the product.
If your claim qualifies, our team will provide the appropriate recommendation for a solution, taking into account cost, time, and the issue at hand.
How do I submit a warranty claim?
After reviewing the details of this policy and using your best judgment, you can submit your claim via the form linked below. Upon submission, you'll be notified of your received request and our Customer Experience team will contact you with our evaluation and next steps.
Click START below to begin your warranty request:
*Retailers, please use our 686 Retailer Warranty Form.