# What's your warranty policy? 686 Warranty Services

> Effective September 2025 we offer the following warranty services against defects in materials and workmanship guaranteed to the original owner       Limited

Source: https://support.686.com/en_us/warranty-policy-BkkoxUr4Gg

Last updated: 2026-07-15T18:31:56.095Z

Effective September 2025, we offer the following warranty services against defects in materials and workmanship, guaranteed to the original owner:

**Limited Lifetime Warranty**

**1-Year Warranty**

Men's, Women's, and Youth Snow Outerwear:

Jackets, Pants & Bibs rated 10K, 15K, 20K & GORE-TEX Waterproof

Puffers, Fleeces & Apparel

Gloves, Mitts & Other Accessories

  

  

These warranty services only extend to products purchased from [686.com](https://www.686.com) or a [686 Authorized Dealer](https://www.686.com/pages/dealer-locator), in countries that [we ship to](https://686.kustomer.help/en_us/ship-internationally-BkSZABHNzl) directly.

**What does "Limited Lifetime" mean?**

"Limited Lifetime" refers to the reasonable lifetime of the product and its components. This does not mean for your lifetime or an indefinite period. A product’s lifetime is a function of how much it's used, the manner in which it's used, and how well it's cared for. If you've allowed your product to degrade through neglect or abuse, then you have shortened the lifetime of your product.

**What** _**is not**_ **covered by these services?**

We expect that you’ll use your gear, so accidents and wear and tear aren’t covered, meaning we won't bear the cost of a repair or a replacement. The following are only some examples of accidental damage and wear and tear:

*   Pilling, abrasions, stray threads—any cosmetic wear that doesn't affect the product's function or performance
*   Rips, tears, or cuts—please submit a [repair parts request](https://form.jotform.com/westlife/686-repair-parts)
*   Stains, fading, or discoloration
*   Shrinkage or other damage from laundering
*   Wetting out from declining DWR performance—please refer to our [product care page](https://www.686.com/pages/outerwear-care)
*   Zippers and zipper components 

Warranty is not an extension of our [returns policy](https://686.kustomer.help/en_us/categories/returns-rJxUNV4Nfl). Dissatisfaction with the size, fit, look, or the perceived quality of your product are not warrantable claims.

**How do 686's warranty services work?**

It's at the discretion of the 686 Customer Experience team to review your claim and determine if your product is covered by these services. Consideration is given, but not limited to, the type and nature of the product, the nature of the use of the product, the nature of the issue involved, and the age of the product.

If your claim qualifies, our team will provide the appropriate recommendation for a solution, taking into account cost, time, and the issue at hand.

**How do I submit a warranty claim?**

After reviewing the details of this policy and using your best judgment, you can submit your claim via the form linked below. Upon submission, you'll be notified of your received request and our Customer Experience team will contact you with our evaluation and next steps.

Click START below to begin your warranty request:

[![](https://cdn.shopify.com/s/files/1/1343/2655/files/start-button_large.png?v=1531767676)](https://form.jotform.com/westlife/686-customer-warranty-form)  
_\*Retailers, please use our_ [_686 Retailer Warranty Form_](https://form.jotform.com/westlife/686-retailer-warranty-form)_._